Terms & Conditions

All users of services provided by us, by use of such services, accept the terms of business set out in the form of service agreement which follows, irrespective of the mode or manner of ordering employed by the User when ordering the services

We reserve the right to amend and update these Terms and Conditions at any time without notice.

Hosting

  • We do not allow Adult, Warez, illegal MP3 Sites or IRC Bots.
  • You may not store more data in your account than your allotted virtual server space.
  • Your virtual server is for your personal use only.
  • Commercial use of web and ftp space by the clients business is permitted.
  • You must not divulge your account password to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people.
  • Spamming, or the sending of unsolicited email, the deliberate distribution of virues and/or trojans via email or web services and the hosting of phishing sites and/or other illegal or fraudulent sites are STRICTLY PROHIBITED, anyone found using their account for such activities will have their account terminated and may be open to prosecution by the relevant authorities.
  • All hosting packages are for a one year period and are non-refundable.
  • It is the clients responsibility to back up data or databases stored on the virtual server.
  • Mysql clients should keep a regular back up of their own data.
  • Invoiced accounts will not be entitled to use web space until payment is received.
  • It is recommended that you keep an independent backup of all data stored on your virtual server.
  • We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.
  • When your account is closed, all files (including web pages, etc.) will be deleted.
  • We reserve the right to cancel your account at any time without notice, including any breach of these terms.
  • Accounts where payments are not received by the due dates are liable to be terminated.
  • We reserve the right to amend and update these Terms and Conditions at any time without notice.
  • To protect your privacy we never distribute your name or e-mail address to any third parties.
  • By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.
  • You must not attempt to gain the privileges of another users.
  • Interfering with the following files will result in your account being terminated
    • access_log
    • bash_history
    • .bash_logout
    • .bash_profile
    • .bashrc.
  • If your bandwidth reaches the points where it has an adverse affect on other clients we reserve the right to disable your site until you can reduce your bandwidth usage.
  • Each virtual server includes a nominated amount of bandwidth, if you use more than this amount then you agree to pay for this bandwidth, please email us for current prices.
  • You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law.
  • You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).
  • We reserve the right to remove material deemed inappropriate from your web pages, without prior notice.
  • While we will use every reasonable endeavour to ensure the integrity and security of your virtual server, we do not guarantee that the server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email or web space.
  • We shall use our reasonable endeavours to make available to you at all times the server and the services but we shall not, in any event, be liable for interruptions of service or down-time of the server.
  • Because of the scale of our charges we are unable to offer a service level agreement.
  • We reserve the right to disable any website found to be causing problems to other users, or the server, due to programming errors.
  • Customers using our Small Business Hosting Account maybe required to pay a transfer fee of £10.00 if they wish to transfer a .uk domain name away from us to another ISP. This is due to the minumum registration period of .uk domain names being 2 years.

Domain Names

  • We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered.
  • Any action taken by you before such notification is at your own risk.
  • The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority, you shall ensure that you are aware of those terms and conditions and that you comply with them.
  • Domain names will only be registered once payment in full has been received, unless prior arrangements have been made.
  • Domain names must be at least 3 letters in length.
  • You shall have no right to bring any claim against us in respect of refusal to register a domain name.
  • Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
  • We shall not release any domain to another provider unless full payment for that domain has been received by us.
  • When you transfer a domain name to us it may be necessary to renew the domain name for a further year, this is due to the domain registrars own rules.
  • Customers using our Small Business Hosting Account maybe required to pay a transfer fee of £10.00 if they wish to transfer a .uk domain name away from us to another ISP. This is due to the minumum registration period of .uk domain names being 2 years.
  • When a Domain Name is due for renewal we will inform you in advance so you can make arrangements for payment, renewals shall not be actioned until we receive payment in full, unless prior arrangements have been made.
  • We accept no responsibility for non-payment of renewals and consequential loss of a Domain Name.
  • Domain Name renewals are non-refundable once renewal has been accepted and the Domain Name has been renewed.